Privacy Policy

Village VA Privacy Policy

Our contact details 

Name: Claire Upton – Village VA

Address: 33A Silsoe Road, Maulden, MK45 2AX

Phone Number: 07815 474204

E-mail: villageva@outlook.com

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

· Financial Information

· Employee Personal Details

· Client Financial Status

· Client and Third Party email and Addresses

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· Finance and Administration processes, email contact, addresses by 3rd Party.

 We also receive personal information indirectly, from the following sources in the following scenarios:

· Clients customers, suppliers and employees

We use the information that you have given us in order to deal with the processes by invoicing, emailing, posting, telephone and payroll.

We may share this information with clients.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. 

You can do this by contacting The Village VA

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep your personal information stored on our client secure database. We will then dispose your information by deleting from a secure software system. All systems used by The Village VA are determined and specified by clients.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at villageva@outlook.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at The Village VA, villageva@outlook.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk